Privacy Policy


This Privacy Policy (“Privacy Policy”) describes the types of information we may collect from you or that you may provide to and its affiliates, (collectively, “UltraPharmRx UltraPharmRx,” “we,” “our,” or “us”), and our data protection practices for collecting, using, maintaining, protecting and disclosing such information when you visit any UltraPharmRx website that links to this Privacy Policy (including (collectively, our “Website”), use any affiliated mobile applications (the “Apps”), or otherwise provide data to UltraPharmRx. We refer to the Website, Apps, and other services provided by UltraPharmRx together in this Privacy Policy as the “Services.” This Privacy Policy is incorporated into our Terms of Use. All capitalized terms used in this Privacy Policy but not defined herein have the meanings assigned to them in the Terms of Use.

If you are a California resident, please click our Privacy Information for California Residents for more information.

This policy does not apply to information collected by: the physician or healthcare provider that we contract with; any third party, including through any application or content (including advertising) that may link to or be accessible from or on our Website.


This Privacy Policy contains the following sections:

  1. The Information We Collect and the Sources of Such Information
  2. Purposes for How We Use Your Information
  3. Online Analytics and Advertising
  4. How We Share and Disclose Your Information
  5. Your Marketing Choices
  6. Third Party Services and Notice About Health Information
  7. How We Protect Your Information
  8. Privacy Information for California Residents
  9. Privacy Information for Nevada Residents
  10. Retention of Your Information
  11. Revisions to Our Privacy Policy
  12. Contacting Us


We obtain information about you through the means discussed below when you use the Services. Please note that we require certain types of information necessary to offer our Services safely and thoroughly. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use part or all of our Services.

1. Information You Provide to Us

We collect a variety of information that you provide directly to us. For example, we collect information from you through:

The specific types of information we collect will depend upon the Services you use, how you use them, and the information you choose to provide. The types of data we collect directly from you includes:
information by which you are personally identified, including your name, billing address, telephone numbers, date of birth, credit/debit card number (for payment purposes), demographic information (gender and age). Additional information we may collect directly from you includes your medical history and health information (medical conditions, treatment options, physician referrals, prescriptions, and lab results or other related health information, such as your physical and emotional characteristics).

2. Information We Collect Through Automated Data Collection Technologies

This section discusses the information we collect about how you use our services and the devices you use to access those Services. As discussed further below, we and our service providers (which could be third party companies that work with us or on our behalf), may use a variety of systems or technologies, including analytics, cookies, and other tools, to help collect this data.

Our Websites. When you navigate through or interact with our Websites, we collect and analyze details of your visits to our Website which may include but is not limited to: your device information (IP address, browser types browser language, operating system, the state or country from which you accessed the Services), software and hardware attributes (including device IDs) referring and exit pages and URLs, platform type, click count, files downloaded, domain names, landing pages, pages viewed and of the order of the pages, the amount of time spent on particular pages, the terms you use in searches on our sites, when and time you used in the Services, error logs, and other similar information.

Location Information. When you use the Services, we and our service providers may automatically collect general location information (e.g., IP address, city/state and or postal code associated with an IP address) from your computer or mobile device to customize the Services, content promotional offers, and related information to enhance user experience. This allows us to enable access and increased services based on a user’s general location information .

Before collecting your GPS location information we will ask your permission. In such instances, we will use your precise geo-location information to provide customized services, content, promotional offers and other information that may be of interest to you. If you no longer wish for us and our service providers to collect and use GPS location information, you may disable the location features on your device. Please see your device manufacturer settings.

Our Use of Cookies and Similar Online Tools. o collect the information discussed in this Section, we and our service providers (including Google Analytics, Google Shopping, Google Adwords, Bing Ads, Bing Webmaster Tools, and Facebook) use web server logs, cookies, tags, SDKs, tracking pixels, and other similar tracking technologies. We use these technologies to offer you a more tailored experience

If we adopt additional technologies, we might also gather information through other channels and methods.

Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please check the “Help” section of your browser for more information (e.g., Apple Safari; Internet Explorer; Mozilla Firefox; or Google Chrome). Please note that by blocking, disabling, or managing any or all cookies, you may not have access to certain features or offerings.

3. Information We Collect from Social Media and Other Content Platforms

We may collect some information from you (including your name, email address, and any comments or content you post relevant to us) if you engage in certain social medial sites (“liking” or “following” us on Facebook, Instagram, Twitter or other social medial sites. We are not responsible for the information you share with these social media sites and your interactions with and engagements on these sites are governed by the privacy policies of the respective sites.

If you “like” or “follow” us on Facebook, Instagram, Twitter, or other social media sites, we may collect some information from you including your name, email address, and any comments or content you post relevant to us. We also collect your information if you sign up for one of our promotions or submit information to us through social media sites.

4. Information We Receive From Other Sources

Our third parties and intermediaries, such as the physicians, medical professionals, and pharmacies with whom we partner to provide you with the Services and their health care services, sub-contractors in technical, advertising networks, analytics providers, and search information providers. These parties will also provide us additional information.

5. Protected Health Information

When you set up an account with UltraPharmRx, you are creating a direct customer relationship with UltraPharmRx that enables you to access and/or utilize the various functions of the Site Offerings as a user. As part of that relationship, you may provide certain personal information to UltraPharmRx that we do not consider to be “protected health information” or “medical information,” such as your name, email address, mailing/billing address and telephone number.

However, where you request Prescription Medications or otherwise request certain UltraPharmRx Products, you may also provide certain health or medical information that may be protected under applicable laws, rules and regulations, such the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments (collectively, “HIPAA”). UltraPharmRx is not considered a “covered entity” under HIPAA; provided, however, that our Healthcare Providers are “covered entities” under HIPAA and, in connection therewith, UltraPharmRx may, in some cases, be a “business associate” of the Healthcare Providers. It is important to note that HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to all of your transactions or communications with UltraPharmRx. To the extent UltraPharmRx is deemed a “business associate” however, and solely in its role as a business associate, UltraPharmRx may be subject to certain provisions of HIPAA with respect to “protected health information,” as defined under HIPAA, that you provide to the Healthcare Providers (“PHI”). In addition, any medical or health information that you provide that is subject to specific protections under applicable state laws (collectively, with PHI, “Protected Information”), will be used and disclosed only in accordance with such applicable laws. However, any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under this Privacy Policy. Protected Information does not include information that has been de-identified in accordance with applicable laws.


We use the information that we collect about you or that you provide to us for the following purposes:

While providing services, we may use your information to:


1. Online Analytics

We may use third-party web analytics services such as those of Google Analytics, and Cartstack on our Services to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; analyze unique user interaction across multiple browsers or devices to better tailor services and features; and provide certain features to enhance user experience. If you have a Google account with personalized advertising enabled, through Google Signals, we will be able to gather and analyze engagement information from across the various devices you use to access the Services. To prevent Google from using your information for analytics (including cross-device tracking for personalization purposes), you may install the Google Analytics Opt-out Browser Add-on by clicking here. To opt out of Google Signals, open your “Settings” app, locate and click on “Google,” select “Ads,” and turn ON “Opt out of Ads Personalization.” You may also be able to disable cross-device tracking through your Android or Apple device-based settings.

If you receive an email from us, we may use certain analytics tools, such as clear GIFs to capture data such as when you open our message or click on any links or banners contained in our email. This data allows us to gauge the effectiveness of our communications and marketing campaigns.

2. Online Advertising

The Services may integrate third-party advertising technologies (e.g., ad networks and ad servers such as Facebook, Google Ad Words, YouTube, Bing, Criteo and others) that use cookies and other technologies to deliver relevant content and advertising for UltraPharmRx products on the Services, as well as on other websites you visit and other applications you use. The ads may be based on a myriad of factors such as the content of the page you are visiting, information you enter such as your searches, demographic data, and other information we collect from you. There is a change these ads will be based on your current activity or your activity over time and across other websites and online services.

We sometimes provide our customer information (such as email addresses) to service providers, who may “match” this information in de-identified form to cookies (or mobile ad identifiers) and other proprietary IDs, in order to provide you with more relevant ads when you visit other websites and mobile applications.

We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on your device you use to access the Services by non-affiliated third-party advertising network services. For more information on browser advertising and how you can generally control cookies from being put on your device to deliver tailored advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s Consumer Opt-Out link, or Your Online Choices to opt-out of curtained advertising from companies that participate in those programs. If you are interested in more information about Criteo’s privacy practices or opting-out of Criteo’s advertising services, you may view their Privacy Policy. To opt out of Google Analytics for display advertising or customize Google display network ads, visit the Google Ads Settings page. We cannot control these opt-out links or if any particular company chooses to participate in these opt-out programs. We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.

Even if you exercise any of the opt out choices above, you will still see advertising when you use the Services, but it will not be tailored to you based on your online behavior over time.

3. Mobile Advertising

Our mobile applications my deliver tailored in-application advertisements to you when they are in use. We may use third-party service providers to deliver such advertisements on mobile applications or for mobile application analytics. Each operating system, iOS for Apple phones, Android for Android devices, and Windows for Microsoft devices provides its own instructions on how to prevent the delivery of tailored in-application advertisements. We cannot control how the applicable platform operator allows you to control personalized in-application advertisements. Should you wish to opt out of tailored in-application advertisements, you should contact the platform provider for further details on how to do so. You may review the support materials and/or the device settings for the respective operating systems to opt-out of tailored in-app advertisements

4. Notice Concerning Do Not Track

Certain web browsers have a Do Not Track (“DNT”) a privacy preference setting that allows users to limit the web browser’s ability to collect information on the user. We are committed to providing you with meaningful choices about the information collected on our website for third party purposes, which is why we provide the opt-out mechanisms listed above. However, we do not currently recognize or respond to browser-initiated DNT signals. You can learn more about Do Not Track here.


We may share your information for our business purposes in the following ways:


If you do not want us to use your contact information to contact you by email, postal mail, or phone regarding products, services, promotions and special events that might appeal to your interests, contact us using the information below. In commercial email messages, you can also opt out by following the instructions located at the bottom of such emails. For example, you may not opt out of certain operational emails, such as those reflecting our relationship or transactions with you. Please note that, regardless of your request, we may still use and share certain information as permitted by this Privacy Policy or as required by applicable law.


This Privacy Policy does not address, nor are we responsible for, the privacy, information, or other practices, including data privacy and security processes and standards of any third parties, including physicians and other health care providers using the Services, the manufacturer of your mobile device and other IT hardware and software, and any other third-party mobile application, website, or service to which our Services may contain a link. These third parties may at times gather information from or about you. We are not responsible for the privacy practices of third-party websites. The collection, use, and disclosure of your information will be subject to the privacy policies of the third-party websites or services. We urge you to read the privacy and security policies of these third parties.


UltraPharmRx takes reasonable and responsible steps to ensure your information is protected against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no data transmission over the Internet, and no means of electronic or physical storage, is ever completely secure. .Thus, you acknowledge and accept that you provide your personal information at your own risk and we cannot guarantee the security of such information transmitted to, through, or on our Services or via the Internet. You can help protect your Personal Data and other information by keeping your password to our Website confidential.

Where we have given you (or where you have chosen) a password that enables you to access the Services, you are responsible for keeping this password confidential. Please do not share your password with anyone. Information shared in public areas could be viewed by any user of our Services.


In accordance with the California Consumer Privacy Act (“CCPA”), we are required to provide you with some additional information on how we collect, use and share your personal information. These Privacy Provisions supplement and do not in any way limit the Privacy Policy set forth above and are only applicable to residents of California.

Further, if you are a California resident, the CCPA grants you the following rights:

For California residents, California law requires us to provide you with additional information pertaining to how we collect, use, and share your “personal information” (as defined in the California Consumer Privacy Act (“CCPA”)).

Below is a list of categories of personal information we collect and disclose. In this Policy, we discuss the specific personal information we collect from and regarding our users. Under the CCPA, we are also required to provide you with the “categories” of personal information we collect and the categories of third parties to which we disclose personal information. Please note that certain information collected through the Services (e.g., medical information), is subject to various health data privacy laws, and is thus not subject to the CCPA. Please review the following chart to learn more about the categories of personal information we collect that are subject to the CCPA and the third parties to whom we disclose:

Category of Personal Information Categories of Third Parties to Which we Disclose
Commercial and transactional information (e.g., information about your purchases) Service providers; our affiliates; health care providers and services; entities for legal and fraud prevention
Customer service data (e.g., information you provide through a chat or call with our UltraPharmRX's Customer Service Team ) Service providers; our affiliates; health care providers and services; entities for legal and fraud prevention
Demographic and statistical data (e.g., your gender, interests based on products and services you use) Service providers; our affiliates; entities for legal and fraud prevention
Financial information (e.g., credit card info collected by our payment processors) Payment processors; service providers; our affiliates; entities for legal and fraud prevention
Geolocation information (e.g., general location and precise location, with your permission) Service providers; our affiliates; entities for legal and fraud prevention
Internet or other network or device activity (e.g., IP address, browsing history, app usage) Service providers; our affiliates; entities for legal and fraud prevention
Physical characteristics (e.g., photos of you) Service providers; our affiliates
User-generated content (e.g., information you choose to post in our online forums) Service providers; our affiliates; entities for legal and fraud prevention

The business purposes for which we use the personal information we collect are: manage, facilitate, and improve the Services; research, marketing, and analytics; communicate with users; technical support and customer service; security and fraud prevention; and legal compliance and defense. For more information about how we use and share your personal information, please see the “Purposes for How We Use Your Information” and “How We Share and Disclose Your Information” sections of this Policy above.

Your California Privacy Rights

CCPA Rights Disclosure. If you are a California resident, the CCPA permits you to make certain requests about your personal information. In particular, the CCPA allows you to request us to:

The CCPA also gives you the right to opt-out of the sale of your personal information. The CCPA further prohibits us from discriminating against you for exercising your rights under the law, including your right to request access to your personal information, to delete information, and to opt out of the sale of your personal information.

Please note that certain information may be exempt from such requests under California law. For example, we need certain information in order to provide the Services to you. We also will take reasonable steps to verify your identity before responding to a request.

If you are a California resident and you would like to exercise any of your data rights under California law, you can email us at [email protected]. Please include your full name, email address and residential address associated with your use of our Services, along with the rights you would like to exercise, so that we can process your request in an efficient manner. If you would like to receive a copy of your medical record in connection with your request, please indicate that in your email message. By requesting your medical record in this way, you are agreeing to receive your medical record in an unencrypted email message.

Sale of Personal Information. UltraPharmRx does not, and will not, sell information that identifies you such as your name, email address, phone number, or postal address. Like many companies with an internet presence, we do work with third parties that provide marketing and advertising services to us, including interest-based advertising services, and these third parties may place tags, pixels, cookies, beacons, and other similar tracking mechanisms on our Website and App and collect your online identifiers. Because of the CCPA’s broad definitions of “sale” and “personal information,” making certain online identifiers available to these companies so that they can provide marketing and advertising services to UltraPharmRx may be considered a “sale” under the CCPA. To opt out of sharing your information with participating third parties for interest-based advertising, please visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s Consumer Opt-Out link, and Your Online Choices. Please note that these opt-outs are device and browser based, so you will need to opt out on each of your devices and browsers. For more information, see the Online Analytics and Advertising Section above.

Shine the Light Disclosure. The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.


Under Nevada law, certain Nevada consumers may opt out of the sale (as such terms are defined under Nevada law) of “personally identifiable information” to a person who further licenses or sells such information to additional persons. We do not engage in such activity; however, if you are a Nevada resident who has purchased services from us, you may submit a request to opt out of any potential future sales under Nevada law by email at [email protected]. Please note that we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.


We keep your information for no longer than is necessary for the purposes for which it is processed. The length of time for which we retain information is determined by the purposes for which we collected and use it and/or compliance requirements of applicable laws.


We reserve the right to change this Privacy Policy and the terms of this Notice at any time to comply with any changes in the law, update our data collection and use practices, the features of our Services, or advances in technology. Any revised Privacy Policy will be accessible through the Services Site, please be sure to review it periodically. The date this Privacy Policy was last revised is identified at the top of the document. You are responsible for periodically monitoring and reviewing any updates to the Privacy Policy. If we make a material change to the Privacy Policy, we will provide you with appropriate notice in accordance with legal requirements. Your continued use of our Websites or Apps after such amendments (and notice, where applicable) will be deemed your acknowledgment of these changes to this Privacy Policy


If you have any questions, concerns, or complaints about this Privacy Policy or UltraPharmRx’s privacy practices, or otherwise need to contact us, please contact us at:
[email protected]